Last updated: January 2025
Important: Please read this Refund Policy carefully before purchasing any of our programs or services. By making a purchase, you acknowledge that you have read, understood, and agree to this policy.
1. Overview
At 10X Wealth Creators, we are committed to providing high-quality educational programs and services. This Refund Policy outlines the terms and conditions for refunds of our programs and services. We strive to ensure customer satisfaction while maintaining fair business practices.
2. Refund Eligibility Periods
Refund eligibility varies by program type:
- Silver Plan: 7-day money-back guarantee from date of purchase
- Gold Plan: 14-day money-back guarantee from date of purchase
- Diamond Plan: 30-day money-back guarantee from date of purchase
- Individual Courses: 7-day money-back guarantee from date of purchase
- Coaching Sessions: 24-hour cancellation policy before scheduled session
3. Conditions for Refunds
To be eligible for a refund, the following conditions must be met:
- Refund request must be made within the specified timeframe for your program
- You must provide a valid reason for the refund request
- You must not have completed more than 25% of the program content
- You must not have attended more than 2 live sessions (if applicable)
- You must return or delete all downloaded materials
- You must not have violated our Terms of Service
4. Non-Refundable Items
The following items are non-refundable:
- Programs purchased at a special discount of 50% or more
- Completed programs (more than 75% content accessed)
- One-time consultation sessions that have been conducted
- Physical materials that have been shipped
- Third-party services or tools included in packages
- Programs purchased more than 90 days ago
5. Refund Process
To request a refund, please follow these steps:
- Step 1: Contact our support team at contact@10xwealthcreators.com
- Step 2: Provide your order number and reason for refund
- Step 3: Allow 3-5 business days for review
- Step 4: If approved, refund will be processed within 7-10 business days
- Step 5: Refund will be credited to your original payment method
6. Partial Refunds
In certain circumstances, we may offer partial refunds:
- If you have accessed some but not all program content
- If technical issues prevented full access to services
- If you experienced service disruptions beyond our control
- At our discretion for exceptional circumstances
7. Refund Processing Time
Once a refund is approved:
- Credit/Debit Cards: 5-10 business days
- Digital Wallets: 3-7 business days
- Bank Transfers: 7-14 business days
- International Payments: 10-21 business days
8. Dispute Resolution
If you are not satisfied with our refund decision, you may:
- Request a review by our senior management team
- Provide additional documentation to support your case
- Seek mediation through appropriate consumer protection agencies
9. Chargebacks and Payment Disputes
Before initiating a chargeback with your bank or payment provider, please contact us directly. Chargebacks may result in:
- Immediate suspension of access to all services
- Additional processing fees
- Permanent ban from future purchases
10. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the new policy.